The Technology Advantage
Balboa Insurance Group's technology systems represent some of the most advanced servicing capabilities available in the industry today. We leverage our technology advantage to help you simplify, expedite and revolutionize the way you do business. Our systems include:
TrackSourceSM
The breakthrough TrackSource system automates and streamlines the insurance processing workflow using a powerful combination of state-of-the-art technologies, including automated scanning, optical character recognition (OCR) and electronic document distribution. Fuzzy logic searching algorithms enable superior matching, while a customizable rules engine applies 1,200 unique business policy rules in English-like syntax. TrackSource also monitors bottlenecks and real-time key performance indicators electronically, allowing immediate shifting of staff as necessary. The end result is a seamless insurance processing workflow with lower operating expenses, greater client control and superior operational excellence.
ClientSourceSM
Get 24/7 access to Balboa's services via our secure client extranet of self-service Web applications:
- Claims: Claims service portal enabling lenders and third-party administrators to report, track and manage claims immediately, directly and securely.
- Reports: Web-based business intelligence dashboard delivers personalized, actionable management reports to client leadership in all our lines of business.
- Imaging: A searchable database of scanned loan documents.
- RepoSourceSM: Allows Balboa-managed appraisers to submit insurance claims on repossessed vehicles, directly from the auction lot.
- Exceptions: Online exception processing of rejected CPI transactions, updated daily.
Most ClientSource applications have an “out-of-the-box” rollout time of approximately six weeks.
Claims-CPI
The powerful Siebel-based Claims-CPI system enables comprehensive management of new and pending Collateral Protection Insurance claims. The system offers superior tracking and automated activity and claim assignment, and improves Customer Service access to claim information. Automated claims acknowledgment, automated status reporting, and mandated letter text issued at state level help ensure DOI compliance.
The Claims System benefits include flexible deployment and decreased claims processing turnaround time. A streamlined workflow expands the role of the Call Center , maximizes the Claims Assistant role, and returns the focus of the Claims Representative to claim adjusting. Advanced fraud recognition and integrated, superior client communication, and complete data security set the Claims System apart from other claims management system.
Platform Term Life
Balboa breaks new ground in the insurance industry with a underwritten Term Life policy that can be issued online in 30 minutes or less. Issued through financial institutions and licensed agents via a secure Web site, coverage of up to $400,000 for 10 or 15 years is available without a medical exam. Customers may pay by credit card, debit card or checking account deduction and coverage is effective immediately. Our commission structure brings revenue to your bottom line while delivering an innovative and valuable product to your customers.
At this time, Balboa is one of the only U.S. companies delivering an underwritten term life policy at the point-of-sale – demonstrating our technology advantage in action. See our entire Life & Credit line of products and services.
RentersIns.com
Balboa's Renters Insurance is available direct to consumers at http://www.rentersins.com. Our Renters policy includes personal property protection up to $40,000, guest medical benefits, credit card protection, personal liability protection, emergency living expenses and more. Consumers may purchase the policy via credit or debit card, and an effective date is assigned when the application is received, reviewed and approved. Optional earthquake coverage is available for California residents. For more information, visit our Renters Insurance product page.
IHaveInsurance.com
This Lender Placed Protection and collateral protection Web site supports Balboa's collateral tracking . Home and auto loan borrowers who are customers of participating lenders and whose insurance has lapsed are directed here to provide evidence of coverage. The site can be customized with any lender logo, and is open to borrowers and agents. Click to learn more about our Creditor-Placed Auto Insurance program.
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